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Customer Care Specialist

Integrated Design Solutions, Inc. is looking for an energetic, full-time, Customer Care Specialist to work in our offices in Newnan, Georgia Monday through Friday 8:00am-4:30pm.

About Us
We love a party (who doesn’t!) and we love making our customers parties memorable! We are an online e-commerce company that sells our products on our own website and across several other top e-commerce marketplaces. We design, create and sell party supplies and seasonal décor for:  baby showers, weddings, bridal showers, birthdays, graduations, and holidays. Our offices and warehouse are located in Newnan, Georgia.

Job Responsibilities

  • Provide outstanding, friendly, and helpful customer service to our clients on various e-commerce platforms (Amazon, Etsy, Ebay, and more) including Phone, Email, Live Chat, and Facebook Messenger.
  • Work on e-commerce platforms and social media channels managing customer product reviews and feedback.
  • Assist customers with placing new orders as well as helping them discover what products would go great with their party and assist with any problems with an existing order.
  • Assist our E-commerce Listing Manager on listing new products on e-commerce sites as well as help with existing listings and product page optimization.

Qualifications:

  • Must love a party and helping others with theirs!
  • Strong computer skills: Microsoft Windows, Microsoft Word, Email, Facebook, Twitter, Instagram, and the Internet are a MUST.
  • Excellent communication and problem solving skills: verbal on the phone and in written correspondences.  Fluent in English.
  • Interpersonal skills; including the ability to quickly establish and maintain rapport at all levels.
  • Detail-obsessed, with a strong sense of multitasking and organization.
  • An eagerness to serve and help our customers with a smile every time.
  • The ability to collaborate and work well with others.

To Be Considered You MUST Include Along With Your Resume:

  • Cover letter explaining why you are interested and qualified for this position in less than 300 words.
  • Please include desired hourly pay rate. 

Why Join Our Company:

  • Competitive Pay
  • Paid yearly vacation and sick time.
  • No weekends, ever.
  • Fast paced, but causal work environment (jeans/shorts everyday is fine here).
  • Work-life balance.  We are not just saying that, we really mean it!
  • Help contribute to the building of a growing brand.
  • Unlimited coffee-the Keurig is always on and ready!

Please Note:

  • You must be willing and able to pass a full drug screen at interview and throughout employment.
  • Willing to submit to a national, criminal background check.
  • At this time we do not offer healthcare.
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