View Our Website View All Jobs

Customer Care Specialist

Integrated Design Solutions, Inc. is looking for an energetic, full-time, Customer Care Specialist to work in our offices in Newnan, Georgia Monday through Friday 8:00am-4:30pm.

About Us
We love a party (who doesn’t!) and we love making our customers parties memorable! We are an online e-commerce company that sells our products on our own website and across several other top e-commerce marketplaces. We design, create and sell party supplies and seasonal décor for:  baby showers, weddings, bridal showers, birthdays, graduations, and holidays. Our offices and warehouse are located in Newnan, Georgia.

Job Responsibilities

  • Provide outstanding, friendly, and helpful customer service to our clients on various e-commerce platforms (Amazon, Etsy, Ebay, and more) including Phone, Email, Live Chat, and Facebook Messenger.
  • Work on e-commerce platforms and social media channels managing customer product reviews and feedback.
  • Assist customers with placing new orders as well as helping them discover what products would go great with their party and assist with any problems with an existing order.
  • Assist our E-commerce Listing Manager on listing new products on e-commerce sites as well as help with existing listings and product page optimization.


  • Must love a party and helping others with theirs!
  • Strong computer skills: Microsoft Windows, Microsoft Word, Email, Facebook, Twitter, Instagram, and the Internet are a MUST.
  • Excellent communication and problem solving skills: verbal on the phone and in written correspondences.  Fluent in English.
  • Interpersonal skills; including the ability to quickly establish and maintain rapport at all levels.
  • Detail-obsessed, with a strong sense of multitasking and organization.
  • An eagerness to serve and help our customers with a smile every time.
  • The ability to collaborate and work well with others.

To Be Considered You MUST Include Along With Your Resume:

  • Cover letter explaining why you are interested and qualified for this position in less than 300 words.
  • Please include desired hourly pay rate. 

Why Join Our Company:

  • Competitive Pay
  • Paid yearly vacation and sick time.
  • No weekends, ever.
  • Fast paced, but causal work environment (jeans/shorts everyday is fine here).
  • Work-life balance.  We are not just saying that, we really mean it!
  • Help contribute to the building of a growing brand.
  • Unlimited coffee-the Keurig is always on and ready!

Please Note:

  • You must be willing and able to pass a full drug screen at interview and throughout employment.
  • Willing to submit to a national, criminal background check.
  • At this time we do not offer healthcare.
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file